Community is a digital space within TAP that helps prospective students connect with each other and current students - building a sense of belonging and increasing the likelihood of conversion.
🌐 What is Community?
Community is designed to replicate the social experience of being on campus — digitally. It allows offer holders and applicants to interact in customised spaces based on shared interests, backgrounds, or study subjects.
Once invited, prospects can:
- Join group conversations
- Start 1:1 chats with other applicants or current students
- Access peer-generated media
- Attend online events (if Streams is enabled)
Admins can:
- Set up and manage Community spaces via the dashboard
- Track invite acceptance and engagement
- Oversee conversations and step in when needed
The most notable example of where Community is used is to create Communities for applicants or offer holders for a particular upcoming intake.
🎯 Why does Community matter?
In a recent survey:
- 80% of prospective students said it’s important to feel a sense of belonging before applying or accepting an offer.
- 80% also said they would value a digital space to connect with other applicants and current students.
Without a structured space like Community, students often turn to unofficial group chats on social media — which can be hard to monitor and may lead to misinformation or safety concerns.
🚀 Getting Started with Community
If you don’t currently have access to Community, reach out to your Client Success Manager or email support@theambassadorplatform.com.
We’ve also created a short guide to help you:
Remember that if you're working with a Delivery Manager, they can help do both the above steps for you.
We look forward to seeing your digital community come to life!