Safeguarding is at the heart of everything we do at The Ambassador Platforms. Let's dive into the safeguarding features that are available within our newest feature; Community!
First names only
As with all aspects of the platform, Prospects and Ambassadors will only be identified by their first names only. As an admin, you will be able to see the full names of everyone interacting on the platform, but this information is hidden from student users to keep them anonymised as much as possible.
Email and telephone numbers are blocked by default
We want to keep all conversations on the platform as much as possible, where they can be monitored by you and students can be kept safe. We therefore block all telephone numbers and email addresses by default, so that personal information is never shared.
Of course, if you would like your Ambassadors to be able to share "official" contact information for your institution (say for your Admissions or Student Services Teams), please make sure to add this information to your Settings > Safeguarding screen...
Keyword blocking technology
Our keyword blocking technology automatically scans each and every message that is sent on the platform for inappropriate language. If any of our keywords or phrases are detected in conversation, they are automatically blocked for the Ambassador and Prospect; regardless of who has sent the message. For your student users, they will see **** in replacement of the word or phrase, and as an admin user, you can review the exact wording that has been used and take necessary action (either to unblock the word or remove the prospect's access to the platform).
You can review and edit your list of keywords from the Settings > Safeguarding screen...
PS. keywords can also be added in other languages! 😊
Whitelist Members for your Community (Optional)
If keeping your community space open to invited members only is important to you, speak to your Customer Success Manager about switching on our whitelisting feature. With this, you can upload a list of members to the admin dashboard. Only prospective students that are members on the list can gain access to your community, and all others will be turned away at the point of sign up.
If you have any questions regarding our safeguarding features or policy, please don't hesitate in reaching out to your dedicated Customer Success Manager, or email support@theambassadorplatform.com.