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Browse our FAQs
Have a question? Feel free to see if it's already answered here or get in touch with our Customer Success Team!
Account Setup
Logistics & Planning
- Should I use a single or multiple account strategy on TAP?
- How do I coordinate a digital ambassador programme across multiple brands?
- How do I prepare my Feed and ambassadors for the holiday season?🎄✨
- What does a successful peer-to-peer (P2P) programme look like?
- What is Active Management on TAP and how much time will it save me?
Legal & Data
Safeguarding on TAP
Security & Technical Information
Product Questions
Working with Ambassadors on TAP
- What if my ambassadors are sending irrelevant content?
- How do we work with Students on a Tier 4 Visa?
- Ambassador Mobile App Time Report
- What is the Career Reference Tool?
- What are Career Points and how are they calculated?
- How is ambassador time tracked?
- How do I evaluate the quality of ambassador responses?
Upgrading your P2P Provider
- How do I upgrade from another peer-to-peer provider to The Ambassador Platform?
- How do I let my ambassadors know we’re upgrading to The Ambassador Platform?
- How do I let prospects know we’re upgrading to The Ambassador Platform?
- How do I tell prospective students they can continue speaking with me through The Ambassador Platform?