Our focus is on connecting prospects and ambassadors to encourage high quality interactions. From our data, we know that this leads to better recruitment outcomes and a more positive user experience. So how do we encourage prospects to have high quality conversations with ambassadors and each other? And how do we do this in a way that keeps students safe and saves admin time? Read on to find out more!
How do we ensure high-quality conversations?
- The Smart Start feature blocks prospects from sending short messages that don't have a question included, and also steers conversations towards student life topics
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We send real-time notifications to conversation participants to keep conversations flowing.
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Ambassadors are able to add other ambassadors or admins into their conversations.
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Any participant can close a conversation once it has reached a natural conclusion and at that point, feedback is collected from conversation participants.
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Admins can jump into conversations from the Admin Dashboard if necessary.
How do we keep keep users safe?
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Ambassadors need to complete safeguarding training as part of our on demand 'Ambassador Training Centre' videos and we also offer live training workshops
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Ambassadors have access to help articles in the "Resources" section of the Ambassador App
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Our keyword detection feature is a core safeguarding tool. Keywords can either be blocked out or allowed to pass between conversation participants depending on your preference. Either way, admins will be notified by email when a keyword is found in a conversation.
- Email addresses and telephone numbers are blocked by default to avoid students sharing personal information on the platform. If you have any approved university contact details that you'd like your ambassadors to share in conversation, you can note these in the "Safeguarding" tab in the admin dashboard settings.
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Conversations can be reported by any participant. This will freeze the conversation so it cannot continue and an admin will be notified along with an explanation for why the conversation was flagged given by the participant. Only the admin can unflag the conversation so it can resume.
- Prospects can be blocked at any time from within the Reporting Tab.
- It's first names only on The Ambassador Platform. We never show prospective student, ambassador, or admins' last names publicly on the TAP Feed, Future Students App, or the Ambassador App.
How do we save admin time?
- We offer an Active Management level of service so that prospects are re-engaged and your ambassadors are managed according to your team's objectives and needs. This allows you to maximise the impact of your ambassador programme on your recruitment outcomes, and gives your team the time to focus on other priorities. Speak to your Dedicated Customer Success Manager to find out more about this!
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Automatic reminder notifications to ambassadors if they have not replied within 24 hours.
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Automatic notification to admins if an ambassador has not replied within 48 hours.
- Ability to perform bulk operations from the admin dashboard such as bulk delete/publish content, send our ambassador invite email to students from the dashboard, or bulk update multiple ambassadors time limits.
- All chats are stored and can be reviewed from the Interaction Hub section the admin dashboard. This makes it easy for admins to review all unanswered conversations (wherever they have been started from) from one place.
- The Ambassador Platform integrates seamlessly with your institution's CRM system, so that TAP prospect data is automatically pulled into your database.
- We have advanced reporting to help you understand the impact peer-to-peer interactions are having on your recruitment outcomes. We share this data in an easy-to-understand way and give you the ability to quickly filter for particular demographics.