This article covers the key features of Conversation Insights
When enabled on your account, our Conversations Insights tool can be found in the Reporting section of the dashboard. Within Conversation Insights you can see, at a glance, which topics your prospects are talking about.
How are the topics of conversation being detected?
All messages are scanned by our self-learning AI technology to pick up on words and phrases that are linked in our responses database. Each conversation is then labelled with the relevant trend topics, which you can view and refine from the ‘Messaging section'.
How can I use the feature effectively?
The knowledge Conversation Insights offers will help you ensure your ambassadors are fully prepared on what sort of topics they might be asked about, and will give you ideas for campaigns aimed at prospects based on the very questions they want to know the answers to. Directly within the report you can get started creating FAQs and requesting content from your ambassadors based on the real time data you see:
If you have any questions about Conversation Insights, please don't hesitate in contacting your Customer Success Manager or email firstname.lastname@example.org for further information.