What is TAP Chat and how do I use it?

TAP Chat is the messaging feature in The Ambassador Platform app that lets you connect with prospective students through 1:1 and group conversations.

💬 How to access TAP Chat

  • Open the TAP app
  • Tap the third icon in the bottom menu to view your active chats (staying on the 'Chat' tab at the top)
  • You’ll see:
    • 1:1 conversations with prospects
    • Group Chats you’ve been added to

TAP CHAT-1

🛠 Chat menu options

Tap the hamburger menu (top right) inside any chat to access:

  1. Prospect Information – View details about who you're chatting with
  2. Invite Admin – Loop in a staff member if you need support
  3. Add Ambassador – Bring in another ambassador who may be better suited to answer
  4. Report a Conversation – Flag inappropriate behaviour or spam
  5. Leave Conversation – Exit a chat after inviting others
  6. Close Conversation – End a chat once it’s complete (can be reopened anytime)

Sarah

🗣️ Leaving Feedback

Tap the speech bubble icon in the top right to leave feedback on a prospect. This helps staff tailor follow-up communications.

You can share:

  • How likely the prospect is to apply
  • Notes about their interests, questions, or concerns

 

✅ Best Practices

  • Be responsive and friendly
  • Share personal experiences to build trust
  • Use open-ended questions to keep conversations flowing
  • Close chats when they’ve naturally ended
  • Leave feedback to support your institution’s outreach