What is an 'inactive ambassador'?
You might have noticed on the homepage of your Admin dashboard a section dedicated to 'Inactive Ambassadors'. 
Here is how we define an inactive ambassador:
- An ambassador who hasn't logged in to the app for 48h or more
- An ambassador who has at least one unanswered 1-2-1 chat conversation
Please note that these rules only apply to those ambassadors who have the 'Chat' function enabled under the 'Ambassador' tab.
If you have any questions, please don't hesitate to reach out to us at support@theambassadorplatform.com