With TAP’s Active Management service, your team spends as little as 15 minutes per week on ambassador management. TAP’s Delivery Manager handles the day-to-day operations, while your Client Success Manager supports strategic planning.
🤝 Who supports me on TAP?
| Role | Focus | Included For |
|---|---|---|
| Client Success Manager (CSM) | Strategy, planning, recruitment goals | All clients |
| Delivery Manager (DM) | Daily platform management, content, engagement | Active Management clients only |
🧭 What does my CSM help with?
- Strategic planning & goal setting
- Best practice sharing
- Quarterly Business Reviews (QBRs)
- Recruitment & content strategy
- Contractual queries
🛠 What does my DM handle?
- Notification and platform management
- Ambassador support and feedback
- Content curation and publishing
- Prospect re-engagement
- Community group monitoring
- Weekly prompts and monthly insights
- Reporting with actionable data
| Team | Time | Responsibilities |
|---|---|---|
| TAP Team (CSM + DM) | ~1 hour/week | Platform management, content flow, engagement |
| Your Team | ~15 mins/week | Recruit ambassadors, approve messages, step in when needed |
| Together | Quarterly | Attend QBRs, track KPIs, share feedback & conversion data |
💡 What if I’m not on Active Management?
If you're managing TAP without Active Management, expect a slightly higher time investment — especially during setup. Once live, most admins spend 5–10 minutes/day checking notifications and reviewing prospect data.
“TAP has been instrumental in streamlining our recruitment operations and ambassador management, creating approximately a 30% time saving as compared to our previous processes.”
- The University of Sunderland
✅ Synonyms and Triggers
You may also hear this referred to as:
-
- “Ambassador management time”
- “Admin workload on TAP”
- “Time-saving with Active Management”
- “Managing student ambassadors efficiently”