We've designed a 1h workshop to help train your ambassadors on TAP, getting them familiar with the functionality as well as their new role.
A fully interactive and immersive workshop to ensure your ambassadors are correctly set up on the TAP Ambassador App and are confident using it. We'll also involve your admin staff if they would like, so that they are confident using the dashboard to monitor chat, send FAQs and request content. The session is an hour long.
Outcomes:
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Practical experience of engaging with prospects via Chat in real time, as well as responding to FAQs and content requests, with a full debrief and discussion afterwards in a zero-pressure, simulation scenario.
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An understanding of how content submitted through the app will then be used by the admin team on their feed and social media channels
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A chance to use TAP’s built-in safeguarding features - keywords, conversation flagging etc
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Experience of how to add additional ambassadors to a Chat and how to close conversations
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A thorough understanding of the career reference tool and career points
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Best practice advice for using Chat, Content and FAQs
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Ideas for content campaigns that admins and ambassadors can collaborate on
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A team of ambassadors and admins who are confident in how to use the app and ready to go live!
Prior to the session, please do ensure that you have invited all your ambassadors to download the app and be fully registered on the app.