Streams
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      Live Streams User Guide

      How do I set up a Live Stream event? 🎥 Go to the Streams tab in your Admin Dashboard, click Create new stream, choose Schedule Live Stream, and follow the steps to add your event details, invite speakers, and share the link with your prospects.

      What is a Live Stream? 💡

      Live Streams let you host online events such as webinars, virtual open days, taster sessions, and Q&As. They help you engage large groups of prospects and keep them connected before, during, and after the event.

      You may also hear this referred to as:

      • Hosting a webinar

      • Running a virtual event

      • Scheduling a live session

      How to access Live Streams 🖱️

      1. Log in to the Admin Dashboard.

      2. Click the Streams icon 📺 in the left navigation panel.

      3. Use the filters at the top to view upcoming, in-progress, or past events.

      4. Click Create new stream to start setting up your event.

      Streams 2

      How to create a Live Stream 📝

      1. Click Create new stream.

      2. Select Schedule Live Stream.

      3. Fill in the event details:

        • Event name – Choose something clear, like Ambassador Q&A.

        • Cover image – This image will appear on the TAP Feed and sign-up page.

        • Description – Keep it short and engaging to encourage sign-ups.

        • Date and time – The event won’t start automatically; an admin must click Start Stream.

        • Privacy – Toggle Don’t show on TAP Feed if you want the event to remain private.

      streams 4 (2)

      How to invite speakers 🎤

      1. On the Invite speakers page, search for internal speakers (admins or ambassadors) and tick their names.

      2. To add external speakers, enter their email addresses and confirm them.

      3. Check that speakers:

        • Join from a desktop device (not mobile).

        • Use the email address they were invited with.

      🔑 Only invited speakers can use their cameras, microphones, and share their screens during the event.

      streams invite speaker

      How to add ambassadors to the chat 💬

      1. On the Create stream chat page, select the ambassadors who will moderate the chat.

      2. These ambassadors will:

        • Answer questions from prospects before, during, and after the event.

        • Not have presenting rights but can manage the chat.

      Streams chat

      Monitoring your event (Cockpit) 🖥️

      Once the event is created, access the event cockpit in your dashboard. Here you can:

      • View the countdown timer to the event start ⏳.

      • Edit event details if needed.

      • Monitor participants, including speakers, ambassadors, and prospects.

      • Use the Speakers’ chat for private communication between presenters.

      • Use the Live chat to interact with prospects during the event.

      You can also copy the event link from the cockpit to share via email or social channels.

      Streams cockpit

      Starting your event ▶️

      1. Go to the cockpit when ready to begin.

      2. Click the menu and choose Start Stream.

      3. Click Join room to enter as a presenter.

      4. Don’t forget to hit Start recording if you want to save the session.

      Once live, prospects can see and hear you on the TAP Feed or the event link.

      During the event 🎬

      • Speakers can toggle video, mute/unmute, share screens, and engage with participants.

      • Up to 200 speakers can join (best performance with under 20).

      • Over 1000 prospects can view live.

      • Events are viewable on mobile devices by both prospects and ambassadors.

      streams started

      Ending your event 🛑

      • Click Stop Stream to end the broadcast.

      • Chats stay open so prospects can continue conversations.

      • If you recorded the session:

        • The recording will process and upload to the TAP Feed automatically.

        • If you don’t want it public, click Archive in the cockpit.

      Screenshot 2025-09-03 083623

      Notifications 🔔

      Automatic emails keep everyone informed:

      For speakers and ambassadors:

      • Invite confirmation

      • Reminder 1 day before

      • Reminder 10 minutes before

      For prospects:

      • Registration confirmation

      • Reminder 1 day before

      • Reminder 10 minutes before

      All notifications match the time zone set when creating the event.

      Reporting 📊

      • All prospects who register will appear in your Prospect Report.

      • The Point of Engagement column will show the event name.

      • Use this data to follow up with leads and encourage continued engagement.

      We hope this has been useful and can't wait to see the events that you and your ambassadors host! Don't forget that we're on hand to help, so if you have any questions please feel free to contact your Client Success Manager. Or you can reach out to the CS Team by messaging support@theambassadorplatform.com 😊

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