If a prospect asks a question you’re not sure about (e.g. applications, entry requirements, scholarships), you can steer the conversation toward your personal experience while still answering the core of their question.
What are my options when I get a question I can't fully answer?
We recommend combining these three approaches:
- Share a helpful link to the relevant section of your institution’s website.
- Loop in a staff member or admin who can provide accurate info.
- Steer the conversation toward something you can speak about — your personal experience.
How do I steer a conversation effectively?
Here are some examples:
| Prospect Question | How to Steer It |
|---|---|
| How do I apply? | “It’s great you’re thinking of applying! You can find the info here: [link]. I’d be happy to share how I applied and what helped me.” |
| What are the entry requirements? | “You can check the entry requirements here: [link]. What made you interested in this course? I can share what I’ve enjoyed most.” |
| Can I get a scholarship? | “Finance info is here: [link]. I received a scholarship and it really helped — I’d be happy to share how I manage my budget.” |
| How can I start studying here? | “Amazing to hear! You can apply here: [link]. What course are you looking at? I’d love to share my experience.” |