How to Manage Safeguarding on The Ambassador Platform

How do I manage safeguarding on The Ambassador Platform? TAP uses a shared responsibility model for safeguarding. We provide built-in tools and processes to protect users, while institutions are responsible for training ambassadors and monitoring.

✅ What safeguarding processes does TAP follow?

1. Controlled Ambassador Access

• Each institution gets a unique registration code.
• Ambassadors are deactivated by default until approved by an admin.
• Admins should only activate known ambassadors.

2. Safe, On-Platform Engagement

• Only first names are shown to reduce off-platform contact.
• Contact details are not allowed to be shared between users.
• All messaging happens within TAP’s secure environment.

3. Training & Awareness

• TAP includes a Safeguarding 101 video in the app’s Resources section.
• Users are regularly reminded not to share personal contact info.

4. Admin Visibility

• All direct messages are visible to admins.
• Keyword detection flags risky or off-platform language.
• Admins can add custom keywords to monitor.
• Conversation flagging allows users to report concerns.

✅ What are your responsibilities as a TAP customer?

1. Train Your Ambassadors

• Ensure ambassadors understand safeguarding expectations.
• Use TAP’s training resources and supplement with your own if needed.

2. Monitor Keyword & Flag Alerts

• Review flagged conversations and keyword alerts regularly.
• Note: keyword detection is helpful but not foolproof.

3. Assign a Safeguarding Contact

• Add a Designated Safeguarding Contact into your TAP team.
• This person will receive safeguarding updates and act as your internal lead.