Here are 50 questions to get your FAQ section started, covering the main topics of interest for prospective students.
FAQs help prospective students (and parents) quickly find answers to common questions without needing to message an ambassador. Well-designed FAQs save ambassadors time and give prospects the confidence to engage further.
Below are 50 recommended FAQs, grouped into categories you can adapt for your institution.
1. Accommodation
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What types of student accommodation are available?
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Are first-year students guaranteed housing?
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What is included in student housing costs (e.g. bills, internet)?
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Can I choose who I live with?
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Is off-campus housing easy to find?
2. Admissions and applications
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What are the entry requirements for [Course/Subject]?
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How do I apply as an international student?
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What documents are required for my application?
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How long does it take to receive a decision after applying?
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Can I apply for more than one course?
3. Campus life
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What is the campus like?
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What facilities are available (library, sports, student union)?
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What are the most popular clubs and societies?
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What is accommodation like on campus?
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How safe is the campus and surrounding area?
4. Career opportunities
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What career services are available to students?
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How does the university support internships or placements?
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What kinds of companies hire graduates from [University Name]?
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Are there opportunities to work while studying?
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What percentage of graduates are employed after finishing their course?
5. Courses and teaching
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What types of courses are available in [Subject Area]?
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How much flexibility do students have in choosing electives?
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Are there opportunities for research projects or dissertations at undergraduate level?
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How are practical or lab sessions delivered?
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Are classes taught by professors, lecturers, or teaching assistants?
6. Living in the city
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What is it like to live in [City Name]?
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Is it easy to get around by public transport?
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What are the main student areas in the city?
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How much does it cost to live in [City Name]?
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Are there part-time work opportunities nearby?
7. Scholarships and finance
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What scholarships are available for international students?
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How do I apply for scholarships?
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What is the tuition fee for [Course/Subject]?
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Can I pay my tuition fees in instalments?
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Are there part-time job opportunities on campus?
8. Social and community
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How easy is it to make friends at the university?
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What student support services are available?
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Are there international student communities or cultural societies?
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What events take place during Welcome Week or Orientation?
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Are there opportunities to volunteer or join community projects?
9. Studying at the university
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What is it like to study at [University Name]?
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How are classes and lectures structured?
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What support is available for students who are struggling academically?
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How easy is it to switch courses or majors?
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What is the average class size?
10. Student wellbeing
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What health and wellbeing services are available on campus?
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How does the university support mental health?
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Is there a doctor or medical centre on campus?
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What support is available for students with disabilities?
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How do I access counselling services?
Tips for using FAQs effectively
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Keep each FAQ short and clear – avoid combining multiple questions into one.
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Write in student-friendly language – avoid jargon or admin-heavy terms.
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Update regularly – refresh FAQs each semester to reflect current student life.
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Link to deeper resources – use FAQs as signposts to blogs, videos, or official web pages.