See below for all the possible notifications a prospective user on TAP could receive.
| Notification | Trigger | Delivery |
|---|---|---|
| Conversations |
||
| New message | When they receive a reply from an ambassador or admin | |
| New group chat messages | Users receive a nudge every hour after 00 minutes about new messages in a group chat where they are participants. | |
| Direct reply in a group | If someone replies directly to their specific message in a group chat | |
| Left a group chat | User exits a group | |
| Account blocked by admin | Account has been blocked by an admin | |
| Reported message in group | Prospect receives an alert to say their message in a group chat was reported | |
| Message reminder (24h) | No reply to message from admin/ambassador for 24h | |
| Engagement activities from an admin | ||
| Invitation to a space | If an admin invites them to a space directly from the TAP 3 dashboard | |
| Invitation to a group chat | If an admin invites them to a group chat directly from the TAP 3 dashboard | |
| Move to the next stage | If an admin nudges them to check in on their admissions stage from within TAP 3 | |
| Relevant content shared | Admin sends them a prompt to view a piece of content | |
| Invitation to connect with an ambassador | An admin suggests a specific ambassador for the user to connect with | |
| Streams | ||
| Live stream sign-up confirmation | After registering for a stream, they'll receive a link for it | |
| Invitation to a stream | When an admin invites them directly to a stream | |
| Live stream start reminder | Sent 24 hours and 10 minutes before the stream |
(10 min) |
| Live stream cancelled | A live stream the user registered for has now been cancelled | |
| Live stream time updated | The date and/or time of a live stream the user registered for has been updated | |
| Live stream completed | When the recording of a live stream is ready (or ends without recording). | |
| Account settings |
||
| Feedback request | Prompt after chatting with an ambassador, once that conversation is closed | |
| Change password code | User requests a password reset | |
| Upcoming account deletion reminder | 3 days before account is deleted (in line with institution data retention settings) | |
| Password recovery | They receive an email when they've requested to recover their password | |
| Changing email | Confirmation code that is sent when they want to change their email address | |
| Third-party authorisation On | If a prospect chooses to register on the TAP Feed via social media, they'll receive an email to confirm the authorisation is now on. |
Email (FB) |
| Third-party authorisation Off | Prospect that was registered with social media receives an email that third-party authorisation was turned off. | |