Getting started with the IDP Student Community is a simple, guided three-step process designed to help you understand the service, get comfortable with the platform, and activate your ambassadors. Here’s what onboarding typically looks like:
🧩 Step 1: Overview with Your CSM or Partnerships Director
Duration: 30 minutes
Purpose: Understand the service and what’s expected
In this session, we’ll walk you through:
- What the IDP Student Community is
- The value and expected benefits for your institution
- What’s involved from your side (including time commitments)
- Next steps to get started
🖥️ Step 2: Platform Training with Your Delivery Manager
Duration: 45 minutes
Purpose: Learn how to use the IDP Ambassador Platform dashboard
This hands-on training covers:
- How to manage ambassadors
- How to monitor and respond to conversations
- How to create and manage your group chat with offer holders
- How to review content ambassadors are creating in response to IDP requests
- How to upload on-demand Streams (webinars)
- How to understanding the reporting available
🎓 Step 3: Onboard Your Ambassadors
Duration: ~2–10 hours (depending on availability of existing ambassador programme)
Purpose: Activate your university ambassadors
This step includes:
- Recruiting ambassadors (if starting from scratch)
- Training them on your institution’s guidelines and expectations
- Inviting them to a 1 hour IDP-led training session to ensure consistency and quality
✅ What Happens Next?
Once onboarding is complete, you’ll be ready to:
- Launch your university-specific group chat
- See the results of students engaging with you via ambassadors and content
- Receive regular performance updates and support from your IDP CSM