Update your Feed description, set ambassador availability, and ensure safeguarding coverage to maintain engagement and manage expectations during the holidays.
What should I include in my Feed description?
Add a message like:
“During the holiday period (Date to Date), our ambassadors will be responding intermittently. Please expect slight delays, but feel free to leave your questions.”
This sets clear expectations for prospects.
How do I manage ambassador availability?
- Ask ambassadors if they’ll be active during the holidays.
- Turn off unavailable ambassadors.
- Create a holiday roster of those who will stay active.
- Avoid switching off all ambassadors — if needed, ensure at least one staff member is available to respond.
Tip: Ambassadors should message active prospects before going offline:
“Hey! I’ll be on holiday from [date range], so replies may be delayed. Looking forward to chatting when I’m back!”
Can I still create content during the holidays?
Yes! Source festive content from ambassadors before they go offline.
What safeguarding steps should I take?
- Ensure keyword blocking is turned on.
- Set up a safeguarding admin roster and share it with ambassadors.
- Admins who are unavailable can turn off email notifications.
As a reminder, our Client Success team will take a little longer than usual to reply throughout the festive season but please don't hesitate to reach out via the support chat in the dashboard, or email us at support@theambassadorplatform.com and someone will be with you as soon as they can.