See below for all the possible system notifications an ambassador on TAP can receive and note this is irrespective of ambassador type. They receive push notifications on the app, but can also receive email notifications if they choose to do so.
Please note that this article does not cover notifications for ambassadors if they have been added to a Stream. If you wish to see those, please read the article on Live Stream Speaker notifications.
| Notification | Trigger | Delivery Method |
|---|---|---|
| Invite to be an ambassador | When an admin invites a new ambassador directly from the dashboard | |
| Conversations | ||
| New message | When they receive a new message from a prospect |
App |
| Added to a chat | When an admin adds the ambassador to a chat (1-2-1 or group) |
App |
| New group chat message | They receive a notification every hour after 00 minutes about new messages in a group chat where they are a participant |
App |
| Direct reply in a group chat | When someone replies directly to their specific message in a group chat |
App |
| Reported message in a group | If they send a message that is reported by another user in a group chat | |
| Late reply | If the ambassador does not reply to a message from a prospect within 24h of receiving it |
App |
| Content requests |
||
| Receives a content request | An admin requests a specific piece of content from them (photo/video/FAQ) | App |
| Content published | If an admin publishes or downloads their content, the ambassador is notified |
App |
| Settings |
||
| Change password | If they wish to change their password, they're emailed a code | |
| Password recovery | If they wish to recover their password, not change it, they're sent a code | |
| Change email | If they wish to change their email address, they're emailed a code | |