| Monthly activity report |
Sent automatically on the 1st of each month at 01:00 GMT. |
Email - part 1 and part 2 |
| Conversations |
| Added to a 1-2-1 chat |
When an admin is invited to a chat |
Email |
| New chat message |
When an ambassador or prospect replies directly to a chat with an admin |
Email |
| Ambassador hasn't replied |
If an ambassador doesn’t respond in 48 hours. |
Email |
| Conversation reported |
When a conversation is flagged by an ambassador or prospect. |
Email |
| New keyword detected |
A safeguarding keyword appears in a message, |
Email |
| Prospect messaging multiple ambassadors |
Prospect contacts 2+ ambassadors. |
Email |
User management
|
| Ambassador reached time limit |
When an ambassador hits their allocated hours. |
Email |
| Invitation to become a Group Admin |
When assigned the role of a group admin |
Email (same as below) |
| Invitation to become a University Admin |
When assigned the role of an admin (on an individual account). |
Email |
| New admin joins |
When a new admin joins the account. |
Email |
| New ambassador joins |
When a new ambassador joins and their profile needs reviewing before switching on |
Email |
| Ambassador updates profile |
When an ambassador makes a change to their profile. |
Email |
| Prospect changed marketing preferences |
If a prospect updates their marketing preferences in their settings. |
Email |
| Prospect account deleted |
If a prospect deletes their account. |
Email |
| Updating profile |
| Code to change password |
If admin chooses to reset their password, they'll receive a confirmation code. |
Email |
| Code to change email |
If admin chooses to change their email address, they'll need a unique code. |
Email |
| Content publishing |
| New content in gallery |
When ambassadors share content, an email will be sent around 4pm (of chosen time zone). |
Email |
| New FAQ answer |
When an ambassador submits a new answer to a FAQ an admin creates. |
Email |
Live stream management
|
| Live stream start reminder |
Sent 24 hours and 10 minutes before a stream starts |
Email (10 min reminder) |
| Live stream was cancelled |
A Live Stream is cancelled |
Email |
| Live stream time changed |
The scheduled time is updated |
Email |
| Live stream speaker invitation |
An admin has been invited to be a speaker on a live stream. |
Email |
| Live steam speaker removed |
When an admin speaker is removed from a live stream. |
Email
|
